How are the different bus sizes different from one another?

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Our 3 bus models are almost the same both inside and outside. The main differences are the number of seats and the length of the bus.

Is travel insurance included?

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There is accident insurance of 100,000 THB per passenger, and each bus is also covered by its own compulsory motor insurance (Por Ror Bor).

How old are the vehicles?

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Our buses are approximately 4–7 years old.

Do the buses have onboard toilets?

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No, as these are single-deck buses. However, we can stop at rest areas along the route.

Can we wrap media or put stickers on the side of the bus?

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We need to see the design from the customer first, and the stickers must be removable type only. After the job is finished, if there is any damage such as scratches or paint peeling, the customer will be responsible for the repair costs.

Which areas can DASH MV provide bus service in?

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We can provide service throughout Thailand.

If the bus breaks down on the way, will a replacement bus be provided?

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First, our team will find the nearest repair shop and send a mechanic to carry out initial repairs so the bus can continue and drop off customers. If our technicians assess that it cannot be repaired, we will immediately send a new bus to replace it.

Can customers eat food or drink beverages on the bus?

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Food is allowed, but customers must collect and dispose of trash properly. Normal beverages are allowed, except alcoholic drinks. If there is any vomiting or spilled drinks, the company reserves the right to charge a cleaning fee.

How many drivers are there per bus?

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1 driver per bus. For long-distance trips, there will be 2 drivers.

When will the driver's details be provided?

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1–2 days before the trip.

Do the drivers receive training?

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Yes. They receive regular training on operations and service every quarter.

Are drivers tested for alcohol and drugs?

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We conduct random alcohol testing every day before departure, and regular drug testing as well.

How do I book a bus with DASH MV?

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After the customer sends back the signed quotation to our team and transfers a 50% deposit, the bus will be booked immediately once our team confirms that a bus is available for the requested dates.

What is the cancellation or postponement policy?

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Customers can cancel the booking up to 7 days before the travel date. For postponements on the same route, the trip can be postponed for up to 3 months. If it is postponed longer than that, a new quotation may be required.

If we go off the agreed route, will there be extra charges? How much?

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If the off-route distance (round trip) does not exceed 30 km, there is no extra charge. If it exceeds that distance, an additional service charge will apply and will be recalculated.

How is overtime charged?

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Customers can use the bus for up to 10 hours per day. Beyond that, overtime is charged at 500 THB per hour. In cases of force majeure, such as severe traffic congestion or natural disasters, overtime charges will not apply.

How can I contact DASH MV?

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You can find all our contact information on the Contact Us page.

How can I make payment, and how much do I need to pay?

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Customers can pay a 50% deposit to confirm the booking, and the remaining 50% must be paid 3 days before the travel date. Alternatively, customers can pay 100% of the total amount before the trip by transferring to the company’s bank account.

**If no deposit is paid, we will not be able to reserve the bus for the customer.

Will DASH MV issue a payment receipt?

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Yes, we will issue payment receipts for both the deposit and the remaining balance.

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